Historic Annapolis

Employment & Internships

Employment Opportunities

To ensure the continuing flow of qualified applications, Historic Annapolis posts all job openings in its weekly email newsletter, on its website and on designated internet sites. Job openings are posted as they occur. 

 

Visitor Services Associate

EMPLOYMENT CATEGORY:       Hourly, non-exempt, up to 25 hours per week

DATE UPDATED:                          October 23, 2017

REPORTS TO:                              Public Programs Coordinator

HOURLY RATE:                            $10 per hour

 

POSITION SUMMARY:

The Visitor Services Associate is expected to assist with all aspects of visitor services at the William Paca House and Gardens: staffing the reception desk; admissions, membership and retail sales; collecting visitor statistics; maintaining site security; giving tours; and assisting with public programs, events, and other duties as assigned.

 

MAJOR RESPONSIBILITIES:

  • Assists with general museum reception and visitor services and maintains the highest standards of customer service for all visitors.
  • Responds effectively and knowledgeably to questions from visitors regarding Historic Annapolis, Inc., HA sites and exhibit information, planned programs/events, local tourist information, and membership and volunteer opportunities.
  • Responsible for all opening and closing procedures, both at the register and reception desk and in opening and closing the William Paca House and Gardens.
  • Performs accurate POS retail sales processing, admissions, event, and membership sales through two software platforms (Counterpoint and Altru) to balance the day’s business in the appropriate manner.
  • Provides in-depth and engaging tours of the William Paca House.
  • Answers the telephone and provides requested information. If unable to answer the question, VSAs forward the call to appropriate staff members, using good communication skills and working collaboratively to do so.
  • Performs store maintenance, restocking supplies, and cleaning as needed to optimize the appearance of the retail sales floor and all merchandise.
  • Participates in all aspects of setup/break down and staffing of HA events in support of the organization as requested and needed.
  • Assists with public, education, and fundraising programs.
  • Other duties as assigned.

JOB SKILLS, KNOWLEDGE AND EDUCATION:

  • College preferred, high school or G.E.D. essential. Those with degrees in history, art history, museum studies, education, or related fields are encouraged to apply.
  • A minimum of one year of work experience in retail or customer service position.
  • Demonstrated interest in and aptitude for providing high-quality educational content to a diverse general public.
  • Dedicated commitment to the philosophy and mission of Historic Annapolis.
  • Excellent customer service abilities, accuracy, enthusiasm and productive work ethic.
  • Effective oral, written and interpersonal communication skills.
  • Effective knowledge of HA properties and programs as well as Annapolis tourism and restaurants.
  • Ability to deal tactfully and effectively with a diverse population of visitors and staff.
  • Demonstrated organizational and time management skills.
  • Proficiency in Microsoft Word, Excel, database system and Power Point required.
  • Ability to follow policies, procedures, and instructions to accomplish assigned tasks accurately and appropriately.
  • Demonstrate a desire and ability to function as a team player, including working a flexible schedule, including evenings and weekends, to accommodate the needs of Historic Annapolis.
  • Public speaking experience.

 

Please submit a cover letter and resume to lisa.robbins@annapolis.org AND aliya.reich@annapolis.org

 

RETAIL SALES ASSOCIATE

 

EMPLOYMENT CATEGORY: Hourly, non-exempt, up to 25 hours per week      

DATE UPDATED: February 24, 2017

REPORTS TO: Retail Manager

POSITION SUMMARY:
The Retail Sales Associate is responsible for building relationships with retail customers and visitors to Historic Annapolis’ retail and Museum site locations.  The Retail Associate focuses on increasing profitability through excellent customer service, efficiency in merchandise receiving, enhancing the store’s visual display and acting as an ambassador to inform and educate customers/visitors.

MAJOR RESPONSIBILITIES:

  • Greets customers/visitors as they enter the store and builds a rapport to discover the appropriate information that may best serve the customers/visitors needs.
  • Responds effectively and knowledgeably to questions from customers/visitors regarding merchandise, exhibit information, local tourist information, HA sites, membership, events and volunteer opportunities. 
  • Builds sales through product introductions and recommendations to include promoting HA special sites/events (Candlelight Tour, Ghost Tours, Hogshead, William Paca House).
  • Performs accurate POS retail sales processing, event and membership sales through two software platforms (Counterpoint and Altru) to balance the day’s business in the appropriate manner.
  • Responsible for all opening and closing procedures, banking duties, securing the building and securing secondary sites, such as the Warehouse exhibit building.
  • Performs store maintenance, supplies restock, dusting and merchandise integration and display activities to optimize the appearance of the retail sales floor and all merchandise.
  • Processes receiving shipment accurately, reporting damages, restocks merchandise and maintains back stock rooms in excellent order.
  • Monitors sales floor to prevent loss and records product damages appropriately.
  • Prepares customer purchases for UPS shipping as needed and insures items in transit if warranted.
  • Assists with annual inventory.
  • Participates in all aspects of setup/breakdown and staffing of HA events in support of the organization as requested and needed.
  • Assists in creating merchandising and staffing displays at HA functions as requested.
  • Monitors the exhibit areas to check the function of audio/visual devices, security and condition of exhibit components and restocks supplies in interactive exhibit areas.
  • Understands and promotes the financial success of Historic Annapolis by introducing exhibits as donation supported and introducing the retail operations as mission based retail that supports our preservation and education programs.
  • Assist with tours of exhibits in the associated Museum
  • Other duties as assigned by the Retail Manager

JOB SKILLS, KNOWLEDGE AND EDUCATION:

  • College preferred, high school or G.E.D. essential.
  • A minimum of one year of work experience in retail or customer service position.
  • Dedicated commitment to the philosophy and mission of Historic Annapolis.
  • Excellent customer service abilities, accuracy, enthusiasm and productive work ethic.
  • Effective oral, written and interpersonal communication skills.
  • Effective knowledge of HA properties and programs as well as Annapolis tourism and restaurants.
  • Ability to deal tactfully and effectively with a diverse population of customers/visitors and staff.
  • Demonstrated organizational and time management skills.
  • Proficiency in POS system operation.
  • Ability to follow policies, procedures and instructions to accomplish assigned tasks accurately and appropriately.
  • Demonstrates a desire and ability to function as a team player, including working a flexible schedule, including evenings and weekends to accommodate the needs of Historic Annapolis.

Please submit a resume and cover letter to lisa.robbins@annapolis.org.

 

Internship Programs

Historic Annapolis offers a limited number of internships for undergraduates and graduate students. Interns work as a part of a team and gain a broad understanding of how a particular department functions within the context of a non-profit organization. Internships are unpaid, but provide students with a unique opportunity to participate in the ongoing work of the department, complete specific projects or portions of larger initiatives, and contribute to our mission.

The duration of an internship may be flexible and varies based on the position and/or need.

Internships may be available in the following departments: Education, Curatorial, Development, Garden, Preservation, Retail, Special Events, Public Relations and Marketing and Fundraising.

To apply for an internship, please contact Janet Hall at 410.990.4514 or janet.hall@annapolis.org.

 

Partnership with Oxford University

Historic Annapolis is honored to hold a successful partnership with the University of Oxford. Since 2014, students at both undergraduate and graduate levels have spent their summers conducting research on a full-time basis for the organization.

 

Research & Work Experience

Each year, successful candidates are paired with a research project that best suits their professional and academic interests. Research projects have included in-depth studies of historic room use, the identification of eighteenth and early-nineteenth-century wallpaper fragments recovered from a historic house, and research into the loyalists of Annapolis. Research projects will culminate in a public lecture and report.

Internships through the program offer an immersive work experience. Working closely with museum staff, attending events, and meetings, Oxford interns gain true insight into the daily workings of a busy non-profit.

 

The American Experience

Interns enjoy a full schedule of curator-led tours of local collections, a weekly lecture series, overnight trips, and even an introduction to classic American pastimes such as baseball. Past experiences have included behind-the-scenes tours of Colonial Williamsburg, the Philadelphia Museum of Art, and the US Naval Academy, special dinners, and a trip to an Orioles baseball game.

 

Hear about it from our Interns!

Annapolis, so alive with its history, was the perfect setting.”

"This city has the power to enthuse its visitors, but it's the docents, curators, archivists, historians, and so many others behind the scenes, whose passion communicates the distinct character of Annapolis.”

“…the organization had invested an incredible amount of work into making our time in Annapolis fun. “

“My supervisors at Historic Annapolis were brilliant, supervising the entire project and giving suggestions on avenues of research, but always allowing ample freedom to pursue my own ideas.”

 

To learn about the Oxford Intern’s experiences in first-hand, visit the Oxford University Internship Program’s yearbook for 2014 and 2015.

You can also read a column written by curatorial intern, Elena Porter, in the Capital Gazette.

 

 

 

 

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